Important

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

Booking Deposit

A deposit of 20% of the letting fee (minimum £100) per property is payable on booking. If you plan to take your holiday within eight weeks of your booking date, payment must be made in full at the time of booking.

Letting Payments

The balance of letting is due eight weeks prior to arrival.

Payments

We accept credit and debit cards, bank transfer and cheques.

Security Deposit

We ask our guests for a security deposit, pre-authorised against a credit card. This is in case there is any damage to the property during your stay. The money is simply reserved and then released afterwards if there is no damage.

Travel Insurance

We strongly recommend that you have suitable travel insurance to cover you in the event of cancellation.

Cancellation

Cancellations Arising from the Impact of the Coronavirus. (Updated 26/04/21)

If due to a government order requiring a lockdown, or cessation of services so that we are prevented from or otherwise unable to accommodate you for your planned stay, we will issue you a complete 100% refund of any amounts paid for your reservation deposit.
Should you otherwise wish to cancel a reservation due to other coronavirus concerns, we will release you from your reservation and issue you a voucher for the amounts you have paid in deposit to be used on future reservations at Loch Monzievaird.

For any queries regarding our Covid-19 Cancellations Policy, please do not hesitate to get in touch via telephone +44 (0)1764 652586 or email us at stay@monzievaird.co.uk.

Booking Deposits, Cancellations and other Terms.

Upon booking, a 20% deposit is required if your reservation is for a stay more than 30 days from the date of booking. The balance due for your stay is due 56 days from the commencement of your reservation. We will charge your card on file at that time, and notify you of this transaction.

If you must cancel your reservation more than 30 days from the commencement of your stay, you will be offered a voucher equal to 100% of the deposit paid for a future stay, or 50% of your deposit paid. If you must cancel within 30 days from the commencement of your stay with us, you will forfeit your entire 20% deposit, and any remaining amounts paid by you will be refunded to you. If you must cancel within seven (7) days from the commencement of your reservation, you will forfeit your deposit, and all other amounts paid for the reservation. 

Additional Visitors

It is natural for you to want people you know who live locally to visit you while you are here. Please inform us if you are planning to have any gathering here during your stay. Our insurance does not cover for events in excess of the number of people on your booking form. Large gatherings whether during the day or the evening are not always suitable and not always permitted.

Accommodation

The properties are equipped as described in our website. Arrival time is from 4.00 pm (unless subject to an unavoidable delay). Departure time is by 10.00 am (except on Sundays when it can be extended to 12.00pm noon, subject to availability). All linen and towels are provided with beds ready made. On departure, we ask all guests to strip the beds, pack linen and towels into the supplied laundry bag, vacuum throughout, leave the bathroom, kitchen, and appliances clean, and empty all internal bins. Guests will be liable for any cleaning charges incurred in the event that any property is left in a dirty condition, or if occupants have been smoking inside the building.

Accessibility

If you have someone less able in your party, please contact us to discuss your requirements before you book.

Groups

We do accept group bookings, but not for stag or hen parties or groups of under 25s.

Additional Charges

Additional charges apply for the following: pets, Z-beds, cots and high chairs.

Pets

See Pets section for full details.
Loch Monzievaird welcomes pets and guests are asked to respect our conditions.

We reserve the right to request that owners remove any dog from the premises at any time during their stay, in particular if a dog has deemed to be a nuisance to other guests or staff or has caused any damage to property. We further reserve the right to make an additional charge to dog owners for any cleaning or repair that is deemed beyond normal wear and tear.

Safety

Whilst we have attempted to make Loch Monzievaird as safe as possible, there are natural hazards associated with a rugged Highland location such as this. Responsibility for your well being (and that of any of your children or pets) lies with you.

Fireworks:

For the safety of yourselves and others, and the protection of our wildlife, we respectfully ask you not to bring or set off any fireworks in the grounds of Loch Monzievaird.

Weather

At times of adverse weather, notably snow, the main A85 is well maintained. We aim to keep our entrance road and the main access tracks clear, but at rare times of heavy snow, direct to-the-door access to all of our accommodation may not be possible. Where there are travel disruptions as a result of bad weather or fuel shortages, Loch Monzievaird cannot be held responsible for non-arrival.

Number of Persons in your Property

This is limited to the number of persons on your booking form. Casual overnight guests are not permitted unless agreed in advance with the management.

Damage, Loss and Nuisance

We reserve the right to refuse admission to any or all guests for any just reason. Similarly, we reserve the right to evict offensive persons or pets. No refunds will be made. The hirer agrees to pay for any damage or loss, excluding reasonable wear and tear, incurred during their occupation. We reserve the right to make charges against deposits or payment cards or to invoice for over occupancy, additional cleaning or damages.

Vehicles

Cars, vans, bicycles, trailers and their accessories and contents are left entirely at their owners' risk. We will not be responsible for any loss or damage thereof or thereto from any cause whatsoever. We do not permit large camper vehicles or caravans.

VAT

Where applicable prices are inclusive of VAT at the prevailing rate.